Privacy Policy

Your privacy is important to us. This policy explains how TODAHLINK GROUP LIMITED collects, uses, and protects your personal information.

Introduction

TODAHLINK GROUP LIMITED ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate services and website.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

Last updated: January 2024

Information We Collect

We collect several types of information from and about users of our services:

Personal Information

  • Name, email address, phone number
  • Mailing address and contact details
  • Property preferences and requirements
  • Financial information for transactions

Usage Information

  • Website usage patterns and preferences
  • Property search history and saved favorites
  • Communication history with our team

Technical Information

  • IP address and device information
  • Browser type and version
  • Cookies and similar tracking technologies
How We Use Your Information

We use the information we collect for various purposes:

  • Provide and maintain our real estate services
  • Process property transactions and inquiries
  • Communicate with you about properties and services
  • Personalize your experience and provide relevant content
  • Improve our services and website functionality
  • Comply with legal obligations and regulations
  • Prevent fraud and ensure security
Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted partners who assist in providing our services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes
Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection practices
  • Incident response procedures

Security Notice

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Provide relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your information
  • Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations and regulations
  • Resolve disputes and enforce agreements
  • Improve our services and user experience

When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to remove such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new policy on our website
  • Sending email notifications for significant changes
  • Updating the "Last updated" date

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@todahlink.com

Phone: +254 723 342 871

Address: Westlands Business District, Nairobi, Kenya

Data Protection Officer: dpo@todahlink.com

We will respond to your inquiry within 30 days of receipt.

Questions About Privacy?

If you have any questions about our privacy practices or need to exercise your privacy rights, don't hesitate to reach out to our team.